Privacy Policy
Effective date: 14 September 2026
Information We Collect
We collect information you provide directly, such as name, contact details, and care needs when you request an assessment, apply for a role, or contact us.
How We Use Information
Information is used to coordinate care, respond to inquiries, and improve our services. We do not sell personal information to third parties.
Personal Health Information
Where we collect personal health information in the course of providing care, we handle it in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Cookies & Analytics
We use third-party tools to operate our booking, contact and chat features and to understand how this site is used. These tools may set cookies or store identifiers in your browser. You can control cookies through your browser settings.
Your Rights
You may request access to the personal information we hold about you, ask for corrections, or withdraw consent. We respond within the timelines required by applicable legislation.
Privacy Officer
Privacy questions, access requests and complaints can be directed to our Privacy Officer:
Bruno Lima
Privacy Officer, Myrella Home Care
810 Capulet Lane, London, ON N6H 0G9
brunolima@myrellacare.com
+1 343-314-1266
You may also complain to the Information and Privacy Commissioner of Ontario.